Resource planner
Review capacity and SLA pressure before assigning work.
Where to find it
Admin → Resource Planner.
How to use it
- Review engineer capacity for the next seven days.
- Review the next fourteen days of calendar demand.
- Check the SLA watch for jobs approaching response/service commitments.
- Open Job Planning for detailed assignment decisions.
Important notes
Planner output depends on accurate schedules, engineer availability and configured defaults.