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Search the Engineers Hub 4.0.0 manuals, browse by workflow, or send a support ticket to the SiteTools help desk.
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Core guidance is based on the supplied Engineers Hub 4.0.0 reference system. Central is currently paired with Engineers Hub v4.2.1; version-specific additions are labelled separately.
Getting Started
Installation, sign-in, navigation and the main Engineers Hub workspaces.
8 articlesAdministrator Manual
Company setup, users, permissions, settings, production readiness and administration.
6 articlesCustomers, Sites & Contracts
Customer/site records, account history, contracts, recurring service and customer evidence.
6 articlesJobs, Scheduling & Planning
Jobs, dispatcher, resource planning, assignment, SLA and engineer workload.
9 articlesEngineer Field Manual
My Day, job workspace, service visits, field evidence, time, travel and handover.
8 articlesMulti-Trade, Assets & Equipment
Trade disciplines, entitlement rules, asset registers, equipment testing and competencies.
7 articlesForms, Certificates & Compliance
Custom forms, inspections, certificates, standards profiles, compliance packs and defects.
9 articlesCommercial, Stock & Finance
Quotes, parts, suppliers, purchase orders, job costing, invoices, billing and accounting integration.
6 articlesTechnical Library & Engineering Tools
Manufacturer/device intelligence, technical library, address schedules and engineering calculators.
5 articlesCustomer Portal
Customer access to documents, contracts, certificates, invoices and account security.
4 articlesMobile, Offline & PWA
Offline forms, field sync, device queue, PWA behaviour and recovery after connectivity loss.
7 articlesSecurity, SaaS & Updates
MFA, licence state, provisioning, Central sync, backups, updates, recovery and commissioning.
7 articlesTroubleshooting
Common symptoms, safe checks and when to raise a support ticket.
Popular and core guides
Engineers Hub 4.0.0 overview
A guided map of the main office, engineer and customer areas.
Getting Started · v4.0.0Signing in and account security
How staff and engineers sign in and complete MFA where enabled.
Getting Started · v4.0.0Finding your way around Engineers Hub
Use the role-specific dashboards, search and notification centre to move quickly through the system.
Getting Started · v4.0.0My Day for engineers
See today’s and upcoming work in one engineer-focused view.
Getting Started · v4.0.0Using Find anything
Search across operational records without navigating module by module.
Getting Started · v4.0.0Notifications and activity history
Use notifications for attention items and history views for audit context.
Administrator Manual · v4.0.0Administrator manual — first setup checklist
A practical checklist for configuring a new Engineers Hub tenant after provisioning.
Administrator Manual · v4.0.0Managing users and roles
Create users and control which operational areas they can access.
Administrator Manual · v4.0.0Company and document settings
Configure tenant-wide operational defaults and document behaviour.
Administrator Manual · v4.0.0Production readiness
Run live-readiness checks before relying on the tenant in production.
Administrator Manual · v4.0.0Deployment verification
Verify that the deployed application is fleet-ready.
Administrator Manual · v4.0.0Operational automation and scheduler
Review scheduled automation tasks and recent scheduler runs.
Send a help request
Create a threaded support ticket and continue the conversation here.
Open Help Centre from inside Engineers Hub for secure single-click tenant access, or sign in to your SiteTools company account.