Document integrity check failed
Treat an issued-document hash failure as an integrity incident, not a download problem.
Where to find it
The error may appear when opening/downloading an issued PDF/document.
How to use it
- Do not replace the stored file manually with an untracked copy.
- Check backups and document artifact history.
- Confirm whether the source record can be safely re-issued according to your document-control process.
- Raise a support ticket with the document reference and time of failure.
Important notes
Do not attach confidential document contents to a ticket unless necessary and authorised.