How can we help?
Search the Engineers Hub 4.0.0 manuals, browse by workflow, or send a support ticket to the SiteTools help desk.
Troubleshooting checklist before raising a ticket
Safe checks that resolve many common issues without bypassing security controls.
Troubleshooting · v4.0.0A feature or trade is missing
Check role permissions, subscription features and trade entitlements before treating a missing module as a fault.
Troubleshooting · v4.0.0A job cannot be completed
Find the completion rule that still requires evidence.
Troubleshooting · v4.0.0Offline work is not syncing
Protect unsynchronised data while diagnosing connectivity or queue failures.
Troubleshooting · v4.0.0Update is blocked or tenant is quarantined
Use the recovery/fleet workflow rather than forcing an update.
Troubleshooting · v4.0.0Document integrity check failed
Treat an issued-document hash failure as an integrity incident, not a download problem.
Troubleshooting · v4.0.0When to raise an urgent support ticket
Use urgent priority for service-impacting or security-relevant situations that cannot safely wait.
Send a help request
Create a threaded support ticket and continue the conversation here.
Open Help Centre from inside Engineers Hub for secure single-click tenant access, or sign in to your SiteTools company account.