Temporary Central support access
Understand the read-only/time-limited support console used by Central support.
Where to find it
Tenant policy is visible in SaaS Sync/Support; Central may issue a signed temporary grant when the tenant permits it.
How to use it
- Enable Central support only according to your organisation’s policy.
- Review the grant identity, reason, permission profile and expiry.
- The support console exposes approved diagnostics without impersonating a tenant user.
- Disable support access to revoke active grants when required.
Important notes
Temporary support grants are distinct from the Help Centre ticket/chat system. A ticket does not automatically grant diagnostic access.