How can we help?
Search the Engineers Hub 4.0.0 manuals, browse by workflow, or send a support ticket to the SiteTools help desk.
Subscription and tenant licence
Review signed Central licence state, limits, features and trade access.
Security, SaaS & Updates · v4.0.0Central SaaS sync and branding
Review centrally delivered branding/configuration and support grants.
Security, SaaS & Updates · v4.0.0Backups and verification
Create/review backups and confirm they are verifiable.
Security, SaaS & Updates · v4.0.0Built-in updates and fleet updates
Understand local update controls and centrally managed rollouts.
Security, SaaS & Updates · v4.0.0Update recovery
Recover safely after a fail-closed update failure.
Security, SaaS & Updates · v4.0.0Production commissioning
Create and submit evidence that the tenant is production-ready.
Security, SaaS & Updates · v4.0.0Temporary Central support access
Understand the read-only/time-limited support console used by Central support.
Send a help request
Create a threaded support ticket and continue the conversation here.
Open Help Centre from inside Engineers Hub for secure single-click tenant access, or sign in to your SiteTools company account.