Troubleshooting

Update is blocked or tenant is quarantined

Use the recovery/fleet workflow rather than forcing an update.

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Update is blocked or tenant is quarantined

Use the recovery/fleet workflow rather than forcing an update.

Where to find it

Admin → Fleet & Central Updates, Update Recovery, Deployment Verification and Commissioning.

How to use it

  1. Review the update/recovery state and last error.
  2. If recovery is required, restore the approved pre-update application/database pair.
  3. Pass recovery verification.
  4. Run fresh commissioning.
  5. Wait for Central admission before retrying production rollout.

Important notes

Rollout quarantine is a safety control. Do not clear it by editing database state manually.

Still need help?

Search another topic or open a support ticket. Do not include passwords, provisioning tokens, installation secrets, private keys or database credentials.

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